Effective Date: 01/01/2025
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through our Platform.
At our website ” https://dwsolutions.in “, we are committed to delivering high-quality digital services including web development, app development, and hosting solutions. Due to the nature of digital and customized services, we maintain a transparent refund policy to protect both our clients and our business.
1. General Policy
All payments made on our website ” https://dwsolutions.in ” for digital services are considered final. However, under specific conditions, partial or full refunds may be issued as outlined below.
2. Web & App Development Services
Refunds for development services will be considered under the following conditions:
- Before Work Has Begun: A full refund will be issued if the request is made within 2 days of payment and before any project work has commenced.
- After Work Has Started: If a project has started and the client decides to cancel:
- A partial refund may be provided based on the work completed, minus any administrative or setup fees.
- No refund will be issued for completed phases or milestones that have already been delivered or approved.
- No Refund will be provided after the project is completed and delivered.
3. Hosting & Maintenance Services
Hosting services are billed in advance and are non-refundable once activated. Exceptions may be made if:
- The service was not activated or set up correctly due to our error.
- A cancellation request is made within 3 days of payment, and the service has not yet been provisioned.
Important: Domain registrations, SSL certificates, third-party add-ons, and software licenses are non-refundable and non-cancellable once issued or activated.
4. Checklist for Refund
To ensure clarity and transparency, please review the checklist below regarding refund eligibility and procedures:
✅ Refund Eligibility, Timeframes & Request Process
- Request must be submitted in writing to [email protected] .
- Refunds must be requested within the eligible timeframe (see Sections 2 and 3).
- Refund processing time: 5–10 business days upon approval.
❌ Non-Refundable / Non-Cancellable Items
- Domain names, SSL certificates, third-party licenses, and any custom development work already delivered.
- Services that have been fully rendered or activated.
🔁 Return / Replace Process
- In cases of technical errors caused by our team, we will attempt to rectify or replace the service before offering a refund.
⚠️ Cancellation Procedures, Fees & Requirements
- Cancellation must be requested via email with a clear reason.
- If cancellation occurs after development has started, a cancellation fee or deduction based on completed work may apply.
- Refunds are not provided for delays caused by client inaction, lack of communication, or change in project scope.
5. Failed or Duplicate Transactions
If you have been charged multiple times for the same transaction or experienced a payment failure with a deduction, please contact us immediately. After verification, any excess or erroneous amount will be refunded within 7–10 business days.
6. Client Responsibilities
Refunds will not be provided if:
- The client fails to provide required materials, content, or timely feedback.
- The delay or dissatisfaction results from third-party services or interference.
- The service dissatisfaction stems from a change in business direction or priorities.
7. How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following details:
- Full name
- Project name or invoice number
- Reason for the refund request
All refund requests will be reviewed within 5–7 business days.
8. Dispute Resolution
We aim to resolve all disputes amicably. If a refund request is denied and you believe it is unjustified, you may escalate the issue through our internal review process or contact your payment provider as per their dispute guidelines.
Contact Us
If you have any questions regarding this policy, feel free to contact us at:
Email: [email protected]
Phone: (+094)-67-955-738
Address: Naresh Wali Gali, Nangal Choudhary, Mahendergarh,HR-123023